Privacy Policy
Effective Date: January 1, 2020
Rehab Lab LLC ("we," "us," or "our") operates rehablabchicago.com (the "Site"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services, such as booking appointments. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive additional notice of such changes.
1. Information We Collect
We collect personal information (information that identifies you as an individual) and non-personal information (anonymous data).
Personal Information

• Contact Data: Name, email address, phone number, and any messages you provide (e.g., via contact forms or appointment booking).

• Appointment Data: Details related to scheduling visits, such as preferred dates/times or basic health concerns shared during booking (processed via third-party tools like Jane App or Zocdoc).

Non-Personal Information

• Usage Data: IP address, browser type, device info, pages visited, time spent (via server logs or analytics tools).

Sources: Directly from you (forms, booking), automatically (cookies/logs), or third parties (e.g., booking platforms).
Note on Health Information: Any protected health information (PHI) you provide in-person or through patient portals is governed by our separate HIPAA Notice of Privacy Practices, not this website policy.
2. How We Use Your Information
We use information for legitimate business purposes:

• To operate and improve the Site (e.g., respond to inquiries, confirm appointments).

• Communicate with you (e.g., appointment reminders, follow-ups).

• Analytics and site personalization.

• Comply with legal obligations.

We do not sell your personal information (as defined under CCPA/CPRA).
3. How We Share Your Information
We do not sell data. We share only as needed:

• Service Providers: Booking platforms (e.g., Jane App, Zocdoc), hosting providers, analytics (e.g., Google Analytics), email services.

• Legal Reasons: Court orders, regulatory compliance (including HIPAA if applicable).

• Business Transfers: Mergers/acquisitions.

No sharing with unaffiliated third parties for marketing without consent.
4. Data Retention
We keep data as long as needed for the purposes above or legal requirements (e.g., appointment records per healthcare regulations).
5. Children's Privacy
Our Site is not for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. Complies with COPPA.
6. Cookies and Tracking Technologies
We (or our service providers) may use:

• Essential Cookies: For site functionality (e.g., booking forms).

• Analytics Cookies: To understand site usage (e.g., Google Analytics, often with anonymized IP).

Manage via browser settings. We comply with applicable cookie consent requirements.
7. Your Data Rights and Choices

• Access, Correct, Delete: Email us to request.

• Opt-Out: Use unsubscribe links or browser settings.

• CCPA/CPRA Rights (California Residents): If applicable, rights to know, delete, opt-out of sale/sharing (we don't sell), correct. Submit requests at the contact below.

• Other Rights: Depending on your location (e.g., Illinois), additional rights may apply.

We respond within required timeframes (e.g., 45 days).
8. Security
We use reasonable security measures (e.g., SSL encryption). No system is 100% secure.
9. Third-Party Links and Services
The Site may link to or integrate with third parties (e.g., booking tools). We are not responsible for their privacy practices—review theirs (e.g., Jane App, Zocdoc).
10. Changes to This Policy
Posted here with new effective date.
11. Contact Us
Rehab Lab LLC 2338 N Seeley Ave (or your clinic address) Chicago, IL 60647
Email: [Insert your privacy email, e.g., privacy@rehablabchicago.com or info@rehablabchicago.com] Phone: [Insert phone if desired]
For privacy requests: Use the email above.